Reach us by email for order help, product questions, shipping issues, or wholesale inquiries. We respond within one business day on weekdays.
How to reach us
Email: [email protected] (or the email address on your order confirmation — both reach the same inbox).
Response time: within one business day on weekdays. Weekend messages get answered Monday. We’re a small team and don’t run 24/7 phone support — email is the fastest route.
Order issues (didn’t arrive, wrong item, damaged in transit): email us with your order number. Include a photo if the issue is visual (damaged can, missing pouches, leaking package). We resolve order issues with reshipment or refund — your call which works better for your timing.
Product questions (which flavour to try, what strength to start at, brand differences): the product pages cover most flavour and strength questions. The brand hubs (ZYN, VELO, White Fox, Pablo) have buying guides. For anything not covered there, email us — we’ll usually answer flavour questions within a few hours during business days.
Wholesale inquiries: if you operate a Canadian convenience store, vape shop, or specialty retailer and want to stock our catalogue, email with your business details (name, location, what you currently stock, expected volumes). We’re not a major wholesaler but can sometimes arrange small-quantity wholesale for the right retailers.
Press, partnerships, sponsorship: email with what you’re proposing. We’re a small Canadian retailer; we don’t do influencer partnerships, paid promotions, or affiliate programs at this time.
What we can’t help with
- Smoking cessation advice — we’re not licensed to give cessation guidance. If you’re trying to quit smoking, talk to your pharmacist or doctor about Zonnic, nicotine gum/patches/inhalers, or other cessation support tools.
- Medical advice about nicotine — we sell adult legal products. We’re not qualified to comment on medical questions about nicotine use, side effects, interactions, or health implications. Talk to a healthcare provider for those questions.
- Returns of opened cans — non-returnable for health and tamper-evident reasons. Unopened cans within 30 days are returnable; email us to start the process.
- Underage purchases — we verify 19+ at checkout (18+ in Quebec and Manitoba). We don’t ship to anyone underage and we don’t override the age gate for any reason.
Common questions
Most quick questions are covered on our Customer Help page — shipping times, payment methods, age verification, product authenticity, and order management.
For all other inquiries, email us. We read everything that lands in the inbox.